Terms And Conditions

These are the terms and conditions on which we do business for goods ordered through this website. They are intended to be fair to both you as the customer and layout our role as a supplier of pet products. As a consumer they do not affect your statutory rights. They are designed to set out clearly our responsibilities and your rights.

By choosing to purchase from us you agree to be bound by these terms and conditions, as well as by our returns policy. We suggest you print and keep a copy of these terms for your reference. These are the sole terms and conditions upon which we agree to contract with you and no alteration of these terms and conditions shall be valid.

A contract is formed between us when (and not before) we ship your order. Your order will not be accepted until we receive payment or in the case of cheques your funds has been cleared. Cheques, Bank Drafts and Postal orders should be made out to “Mollys Online Limited”. You must be over 18 to purchase from this site.

Images, illustrations and all other information submitted or contained in this website, catalogs or other advertising matter shall not be deemed to form part of the contract but are for general information and guidance only. Customers must read and base their purchase upon the description of the product.

All prices on our website are inclusive of VAT where applicable. The VAT amount will be stated on the checkout page, this stated amount is not added to the total, merely extracted for your reference to portray the taxes already included in the totals.

Any typographical, clerical or other error or omission in any literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

Orders may be cancelled before they have been dispatched by phone only. Orders that have no delivery address supplied or no contact phone number for the couriers to contact may not be dispatched - these orders will be held until we receive full delivery information including contact number, customers may cancel these orders and receive a full refund prior to their shipping if desired.

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be given or if the goods are still required, will ask for an additional shipping fee to make a second delivery. It is the responsibility of the customer to be at the delivery address given for shipping as orders cannot be left without signature and customers must be available on their chosen contact number to facilitate the courier to find the address if necessary. We require customers to be available to answer these calls or where voice mail is available to respond to the voice mail in a timely manner. In instances where couriers cannot make phone contact packages may not be delivered. Risk of damage to, or loss of, ordered goods shall pass to you at the time the goods leave our premises for delivery. 99% of packages arrive within the stated time frame and we use a reputable third party courier to deliver the parcels, however human errors can happen on rare occasions causing packages to be delaying. Mollys cannot be held responsible, should your package not be delivered on time, for as delivery is the responsibility of a third party courier.

For international orders, where items are bulky and require additional courier fees, these costs will be passed on to the customer. We will notify the customer in advance, giving the customer the option to cancel the order.

Usually everything displayed on our site as in stock is present in our warehouse available for immediate dispatch however if any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods and will refund in full any payment you have made for them. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify you at the earliest opportunity. It is our experience that delivery is 99% of the time within the chosen delivery time periods, however we do use a third party courier service and on occasion human error may cause a package to be misdirected. Please notify us if you do not receive your package when expected and we will ensure it gets delivered as soon as possible. Should delivery not be within the specified time you will be entitled to a full refund on the shipping costs, where the courier system is at fault (this is not applicable if unsuccessful attempts were made to contact and deliver you package).

We warrant that, upon receipt of goods, the ordered goods will correspond with the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality (as set out in Sale and Supply of Goods Act 1980). There may, however, be minor variations between the goods as shown or described on our website and those dispatched to you (but so that the goods dispatched will always be of a comparable or superior quality).

Where our sales agents suggest items that we may order in for you to help match you needs and these items are not available on our site, all quotations are valid for two weeks unless otherwise agreed in writing. Items will not be ordered in until full payment has been made and funds have been cleared.

Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.

Any communication between should be by e-mail, where communication is made by phone all aspects of the conversation which you wish to be included in forming part of the conversation must be clarified by e-mail within one hour of the conversation. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails. 

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.

The contract formed by our acceptance of your order shall be governed by Irish laws and you agree to submit to the non-exclusive jurisdiction of the Irish Courts.